Subscription / Online Orders
How can I log in to my customer account?
Please log in to your customer account by clicking the icon in the main navigation located in the top right corner. Then click the link: MANAGE SUBSCRIPTION/GÉRER MON ABONNEMENT.
Will your subscription application eventually be translated into French?
Yes. Unfortunately, the application we use to manage our subscriptions is only in English for the moment. The application will offer this feature soon.
How can I cancel my subscription?
Please log in to your customer account by clicking on the person icon to the left of the search magnifying glass on the online shop. Then click the link: MANAGE SUBSCRIPTION/GÉRER MON ABONNEMENT. Click the last link at the bottom of the page: CANCEL SUBSCRIPTION. You will receive a confirmation email.
Can I pause my coffee subscription?
Yes! You can at any time, from your customer account, cancel, pause, or modify your coffee subscription.
Can I put several types of products in my cart (subscription + one-time purchase)?
Absolutely! Our system will differentiate between the two at checkout.
I'm not able to log in to my customer account. What should I do?
Please contact us at info@cafellini.com. We will send you a link containing an invitation to create your customer account.
If I order coffee with the subscription, is it possible to change coffee from one order to the next?
Yes! In your customer account, click on Manage subscription, then click on the Products in my subscription tab, and Swap product. You'll be able to confirm the change of coffee bag, quantity, etc.
Is your coffee already ground?
All our coffee blends are whole bean. When ordering, you can select the grind you need on the product page. We'll be happy to grind it for you before preparing your shipment.
Shipping
Where do you offer delivery?
You can receive freshly roasted coffee delivered to your door anywhere in Canada.
What are the delivery fees?
For all orders in Quebec and Canada, free delivery is offered starting at $49 in purchases. Delivery below the free-shipping threshold is $9.95.
Where can I find my tracking number?
You'll find your tracking number in your order confirmation email or directly in your customer account.
How are your delivery fees calculated?
Delivery fees are calculated based on your postal code and the pre-tax amount of your order.